Shipping policy

Shipping Options & Rates (South Africa)
We provide two flexible delivery options at checkout:

  • Standard Door-to-Door Delivery:
    • From R100 (calculated at checkout based on your exact delivery destination)
    • FREE on orders over R1000
    • Handled via tracked courier straight to your door.
  • Smart Locker Pickup (Pudo or Bob Box):
    • From R75 (the exact price is shown at checkout)
    • FREE on orders over R1000
    • Collect 24/7 using an OTP/PIN code from your preferred smart locker.

Tracking Your Order
Once your parcel is packed, you will receive a WhatsApp message with your tracking number. You will also receive a message from the courier with your tracking link once they have collected your parcel. You’ll receive notifications when it is dispatched, out for delivery (or placed in your locker), and completed.

If you want to track it yourself, use the site that matches your delivery:

How Locker Pickup Works:

  • Bob Box: Simply select your preferred Bob Box locker directly on the interactive map during checkout. Your order books automatically.
  • Pudo Locker: If you prefer Pudo, select the Locker Pickup option at checkout, then WhatsApp us or reply to your order confirmation email with your preferred Pudo Locker name and order number.

International Shipping
We ship to selected countries outside South Africa, and the list is growing. Enter your address at checkout to see whether we deliver to you.

  • Shipping is calculated at checkout based on your destination country and your parcel’s weight and size.
  • Free shipping and locker pickup do not apply to international orders.
  • International orders are sent by tracked express courier straight to your door.
  • Estimated transit: 4-6 business days once dispatched. Customs clearance in the destination country can occasionally add extra time, which is outside our control.
  • Duties & taxes: international parcels may be subject to import duties and taxes in the destination country. Any that apply are shown at checkout, or explained there if they are collected on delivery.

Processing & Handover Schedule
We are a small team dedicated to precision and quality. Please allow 1-2 business days for us to pack and prepare your order.

  • Monday - Thursday: Orders placed before 12:00 PM aim to be processed same-day.
  • Fridays: Orders placed after 2:00 PM are processed over the weekend and booked for Monday morning courier collection.
  • Weekends & Public Holidays: Couriers do not collect from us on weekends. Orders packed over the weekend are handed over to drivers first thing Monday morning.

Estimated Transit Times (Once Dispatched)

  • Durban & Greater KZN: 1-2 business days
  • Main Hubs (Johannesburg, Pretoria, Cape Town, etc.): 2-4 business days
  • Regional & Outlying Areas: 3-5 business days
  • International: 4-6 business days

Note: Delivery timelines apply to business days (Monday to Friday, excluding public holidays).

Tracking Your Order
Once the courier collects your parcel from our studio, you will receive an automated email containing your tracking link and waybill number. You will receive notifications when your parcel is dispatched, out for delivery (or placed in your locker), and completed.

Gifting & Multiple Addresses
You can send orders directly to family or friends by entering their details as the shipping address during checkout. Each checkout supports a single delivery destination. To ship items to multiple recipients or different lockers, please place separate orders.

Specific Date Deliveries
Because shipments travel through independent courier networks with optimized route schedules, we cannot guarantee deliveries on exact dates or times (e.g., specific birthdays). Once handed over, delivery timelines depend on standard courier operations.