Frequently Asked Questions
Find answers to our most asked questions.
What is the return policy?
At Karoo Earth, we believe in fair solutions for returns and exchanges. We ask that you initiate returns within a reasonable timeframe after receiving your order. Items should be in good, resaleable condition. For exchanges, you cover return shipping, while we handle the replacement shipping. For refunds, you are responsible for return shipping costs, which we can arrange. If there's a defect or error, we cover all shipping costs. Please email us to start the process.
How do I purchase?
To purchase: Select your item and choose the size/variant, then tap Add to Cart. Open your cart (top right), review your items, and tap Checkout. Enter your shipping and payment details, then place your order.
If anything’s unclear, I’m here to help!
When will I get my order?
Nationwide delivery within South Africa only. Flat rates apply: Door-to-door R90 or PUDO locker R60. Free shipping on orders over R800 (unless stated otherwise). Orders process in 1–2 business days. Delivery takes 1–4+ business days depending on location. Tracking is provided once dispatched.
Having Trouble?
Having trouble?
• Can’t add to cart: Make sure you’ve chosen a size/variant.
• Discount not working: Check expiry or minimum spend.
• Payment failing: Try another card or payment method (i.e. Capitec Pay)
• Can’t find cart: It’s the bag icon at the top right.
I can help if you’re still stuck!
How to do I contact Karoo Earth?
You can reach us at Karoo Earth via email at contact@karooearthshop.co.za. Or by WhatsApp on 076 395 3619. If you have any questions or need assistance, feel free to contact us!
How do I track my order?
Once your order has been dispatched, you will receive an email with your TCG tracking number. You can track your parcel in real-time by clicking here: Track my Parcel (The Courier Guy Portal).